Refund policy

 

Return & Refund Policy – DxB DGTL Gamers

Effective Date: March 2026

At DxB DGTL Gamers, we sell digital gaming products for PlayStation, Xbox, and Nintendo Switch. Due to the digital nature of our products, all sales are final. Please read this policy carefully before making a purchase.

1. No Refunds for Digital Products

  • All purchases of digital accounts, game licenses, or downloadable content are non-refundable and non-exchangeable once delivered.

  • Refunds will not be provided for:

    • Personal preference or change of mind

    • Incorrect console selection or game variant

    • Failure to comply with account usage instructions

    • Internet, hardware, or platform-related issues

    • Account bans caused by violations of Terms & Conditions

⚠️ By purchasing, you acknowledge and accept that digital goods cannot be returned.

2. Warranty Claims

  • Primary Edition (Premium): 1-year limited warranty

  • Secondary Edition (Regular): 6-month limited warranty

  • Warranty covers access issues caused by seller-side problems only.

  • Warranty is void if:

    • Account details are modified

    • Purchases are made on the account

    • The account is logged into unauthorized devices

    • Terms & Conditions are violated

Contact support on WhatsApp: +971 561891725 for any warranty claims.

3. Order Verification

  • Orders must be verified before account delivery.

  • Provide payment receipt or transaction ID for verification.

  • Failure to complete verification may result in delayed delivery or inability to process warranty claims.

4. Exceptional Cases

  • Refunds or exchanges will only be considered if the product is not delivered due to seller-side issues.

  • Such requests must be submitted within 24 hours of payment.

  • Proof of payment and details of the issue must be provided.

5. Contact for Support

  • WhatsApp: +971 561891725

  • Email: [your support email]

  • Website chat: Available on DxB DGTL Gamers website

Our team will respond promptly to help resolve delivery or access issues.

6. Customer Responsibility

  • Ensure you select the correct game variant before purchase.

  • Verify that your console supports the game.

  • Do not modify account details or share login credentials.

Violations may result in loss of warranty and support eligibility.

7. Governing Law

  • For UAE customers, this policy is governed by UAE law.

  • For Indian customers, this policy is governed by Indian law.

  • Any disputes will fall under the exclusive jurisdiction of the respective country’s courts.