Shipping policy

Shipping & Delivery Policy – DxB DGTL Gamers

Effective Date: March 2026

At DxB DGTL Gamers, we provide digital gaming accounts and virtual products for PlayStation, Xbox, and Nintendo Switch. As all products are delivered electronically, this policy explains how delivery works and what to expect.

1. Delivery Method

  • All products are delivered digitally.

  • After payment verification, account details and instructions are instantly shared via WhatsApp or email.

  • No physical shipment is required.

2. Delivery Timeline

  • Primary Edition (Full Experience) – Instant delivery after payment verification.

  • Secondary Edition (Budget-Friendly) – Instant delivery after payment verification.

  • Delivery may take up to 24 hours in rare cases due to payment confirmation or platform delays.

3. Order Verification

To ensure security and authenticity, all orders require verification:

  1. Contact us on WhatsApp: +971 561891725 after payment.

  2. Provide a payment receipt or transaction ID.

  3. Upon verification, you will receive the account credentials and game access instructions.

⚠️ Orders without verification cannot be processed.

4. Instant Digital Access

  • Once verified, you can log in to your console and start playing immediately.

  • Primary Edition: Download on your personal account; offline play is supported.

  • Secondary Edition: Access requires an active internet connection on the provided account.

5. Shipping Restrictions

  • Digital delivery is limited to customers in the UAE and India.

  • Delivery is instant and non-physical, so traditional shipping charges or times do not apply.

  • Customers are responsible for providing accurate contact details for WhatsApp or email delivery.

6. Support for Delivery Issues

  • If you do not receive your account within 1 hours of payment verification, contact our support immediately.

  • Support is provided via WhatsApp, email, or website chat.

  • We are not responsible for delivery delays caused by third-party platforms, payment processors, or console network issues.

7. Important Notes

  • Digital products are non-refundable and non-exchangeable once delivered.

  • Always verify the payment amount and variant selection before contacting support.

  • Do not share account details to avoid violating our Terms & Conditions.